In Saint-Léonard, part of the greater Montreal area, Hotel Newstar presents reviewers with a genuinely divided set of experiences, worth reporting with full honesty rather than glossing over the range of feedback. At the more critical end, reviewers describe outdated, misleading marketing photos relative to the actual property condition, with at least one long-term guest, staying two weeks as an interim housing solution, describing peeling flooring and inconsistent cleanliness standards throughout their stay. Another reviewer describes a two-night stay costing $550 as the worst hotel experience of their life, citing old, worn pillows and a general condition that made the price feel especially disappointing given what was delivered.
At the same time, a meaningful portion of reviews describe a considerably more positive experience, painting a picture of a hotel that may vary noticeably depending on which room or which point in its renovation or maintenance cycle a guest happens to encounter. One reviewer staying in a King Bed suite for two nights describes enjoying their stay despite being on the first floor, noting the property stayed reasonably quiet at night aside from a few early-rising guests. Another reviewer admits to initial disappointment pulling up to the property, only to find the room itself pleasant and secure once inside, with service specifically praised as impeccable in both English and French, a detail that stands out given Quebec’s bilingual hospitality expectations.
A few consistent, more minor complaints run through even the positive reviews: the lobby doesn’t offer complimentary coffee or water, a detail one reviewer specifically contrasts with what’s commonly available at comparable U.S. hotels, and unpleasant hallway odours come up in more than one review as a lingering issue worth being aware of even when the guest’s own room was otherwise clean. Taken together, the pattern suggests a property with real inconsistency between units or between different points in time, some guests encountering a well-maintained, pleasant stay with strong bilingual service, others encountering a genuinely disappointing room relative to price and expectations.
Given this range of experience, prospective guests, particularly those booking for more than a single night or paying a premium rate, may benefit from reading a broader, more recent sample of reviews before booking, and setting expectations closer to a budget or mid-range stay rather than the polished photos some reviewers describe as misleading.
For Doggy Deets users, Hotel Newstar’s presence in pet-friendly hotel listings suggests dogs are generally accommodated, though given the property’s inconsistent guest feedback on room condition and cleanliness, confirming both pet policy details and current room condition expectations directly with the hotel before booking is a reasonable extra precaution, particularly for guests planning an extended stay or bringing a dog that may be sensitive to inconsistent housekeeping standards some reviewers describe.
