On Kingsway in Vancouver, Ball and Biscuit Grooming has built a strong reputation among longtime clients, with reviewers describing consistently excellent, attentive service across both routine and more challenging grooming needs. One particularly compelling review describes bringing a dog in every six to eight weeks for four and a half years, since puppyhood, a genuinely long, consistent client relationship that speaks to sustained trust in the salon’s quality over an extended period. Staff are consistently praised as attentive to specific requests and genuinely willing to listen and adapt to individual dogs’ particular needs and quirks rather than applying a one-size-fits-all approach.
Handling of anxious or grooming-averse dogs draws specific, warm praise as well: one reviewer describes a small terrier who used to dread grooming appointments, turning them into a stressful ordeal for both dog and owner, only to find the team at Ball and Biscuit approaching the situation with what the reviewer calls genuinely magical patience and kindness, transforming a previously difficult routine into something manageable. Value for money comes up specifically from at least one reviewer describing themselves as a student on a budget, who found the pricing very reasonable relative to the quality of the full grooming service their dog received, complete with before-and-after photos documenting a genuinely positive transformation.
Worth reporting with full honesty: one detailed, longtime client review, from the same four-and-a-half-year relationship mentioned above, describes a specific incident that shook their previously strong trust in the salon, phrased as “until yesterday, I trusted this place and felt comfortable leaving my dog in their care,” language that clearly signals a significant negative event occurred during that particular visit, though the specific nature of the incident isn’t detailed in the review excerpt available here. Given the reviewer’s extensive prior history and previously strong trust, this represents a meaningful shift worth taking seriously rather than dismissing as an isolated complaint from an unfamiliar client.
Taken together, the pattern across reviews shows a salon with a genuinely strong track record of patient, attentive care over extended client relationships, alongside at least one recent, serious enough incident to prompt a normally loyal, long-term client to publicly signal a breach of trust, worth factoring into current expectations for anyone considering a first visit.
For Doggy Deets users, Ball and Biscuit Grooming has a demonstrated history of excellent, patient care, particularly for anxious dogs, though the recent trust-breaking incident referenced by a longtime client is worth being aware of; prospective clients may want to seek more recent reviews to understand whether this reflects an isolated event or a broader recent change at the salon.
