In Edmonton, Gateway Veterinary Centre presents a generally strong, 4.7-rated picture across 438 reviews, worth reporting alongside a specific, serious referral-handling complaint for full honesty. On the positive side, sustained multi-cat trust draws praise: one reviewer describes this being their go-to vet for years after trying various other options, specifically praising kind, patient staff who take real time explaining results. Last-minute evening accommodation draws practical praise too, with one reviewer describing a last-minute evening appointment secured for their puppy’s paw injury, with staff remarkably patient despite the puppy’s understandable big reaction to the visit.
Working dog injury recovery draws particularly grateful, specific praise as well, with one reviewer expressing forever gratitude for the care shown to their young working dog Frankie, crediting Dr. Dihillon’s quick, excellent surgical skill with a positive outcome. Extended, multi-year gratitude through cancer care reinforces overall trust too, with one reviewer offering heartfelt thanks for years of support with their dog Kora, spanning TPLO surgery, a cancer diagnosis, ongoing care, and eventually saying goodbye.
Worth reporting with full and necessary honesty: at least one detailed review describes a seriously frustrating experience specifically regarding referrals, alleging the clinic takes other patients ahead of referred patients without properly reviewing their file first, despite another veterinarian having sent them there specifically, describing extended, unfair waiting as a result and stating they will not return.
Given this specific, serious complaint about referral handling, prospective clients arriving via a referral from another veterinarian should confirm directly that their referral and file have been properly received and flagged before their appointment.
For Doggy Deets users, Gateway Veterinary Centre generally offers strong, dedicated care, but the specific referral-handling complaint is worth confirming directly if you’re arriving via referral from another clinic.
