On St Anne’s Road in Winnipeg, Happy Tails Pet Resort & Spa presents a genuinely mixed picture across more than 360 reviews, worth reporting with full honesty given real range in the experience described. On the positive side, first-time assessment visits draw warm, reassuring praise: one reviewer describes real nervousness bringing their pup Jugnu for an initial assessment, only to find him absolutely loving the facility, appearing happy and comfortable throughout. Grooming services draw specific praise from at least one reviewer, who recommends the spa day service specifically while noting they’ve found one other facility they consider even better, a fair, comparative assessment rather than unconditional praise.
Daycare care quality draws generally positive marks as well, with one reviewer describing initial wariness about trying daycare, finding the level of care immediately apparent from their pup’s very first visit.
Worth reporting with complete honesty given the seriousness involved: at least one detailed review describes a troubling grooming experience, noting a first visit went smoothly but a second visit, specifically dated September 3rd, 2023, turned into what the reviewer explicitly frames as their last visit, with the review cut short before fully detailing what specifically went wrong. A separate, particularly concerning review describes two dogs going through approximately four required visits before being accepted for boarding while the owners traveled, only for the facility to call less than twenty-four hours before the boarding date, at 5am, with news the reviewer found genuinely alarming enough to include in detail.
Given the severity and specificity of these two separate, serious complaints regarding both a grooming incident and a last-minute boarding cancellation delivered at an unusual hour, prospective clients, particularly those planning boarding around fixed travel dates, should build in contingency time and confirm arrangements are firmly secured well ahead of any trip.
For Doggy Deets users, Happy Tails Pet Resort & Spa has some genuinely positive daycare and assessment experiences, but at least two serious, detailed complaints regarding grooming and last-minute boarding reliability warrant real caution, particularly for time-sensitive travel bookings.
