In Calgary’s Kensington neighbourhood, Yappy Hour Dog Grooming presents reviewers with a small but notably divided set of experiences worth reporting with complete honesty given the seriousness of at least one review. On the strongly positive end, groomer Victoria draws specific, repeated, multi-year praise: one client describes three years of bringing their cocker spaniel Emma to Victoria, with Emma described as genuinely adoring her groomer and Victoria consistently delivering excellent results throughout that extended relationship. Another reviewer describes years of bringing multiple dogs to see Victoria specifically, including a Pomeranian who has been a client for years, with dogs consistently leaving happy and beautiful. A third reviewer specifically praises the salon’s handling of a large, long-haired Great Pyrenees mix, a genuinely difficult grooming case given the breed’s thick coat and size, describing the results as excellent despite the inherent difficulty of that particular dog’s coat.
At the same time, one review raises serious, specific concern that any prospective client deserves to see clearly stated: the reviewer describes picking up their elderly mother’s two dogs following a grooming appointment and finding them, in their words, in absolute terrible shape, using language suggesting significant distress about the dogs’ post-grooming condition, compounded by the reviewer’s mother currently being critically ill, adding real emotional weight and urgency to their complaint. The review as captured doesn’t fully detail the specific nature of what went wrong, but the tone and framing indicate a genuinely serious negative experience that stands in sharp contrast to the otherwise consistently positive reviews for the same salon.
Given the salon’s very small overall review count, just fifteen at time of research, this single serious complaint carries proportionally much more weight in the overall picture than a similar review would at a salon with hundreds of reviews, and prospective clients, particularly those considering the salon for an elderly or medically fragile dog, may want to seek additional, more recent reviews or speak directly with staff about specific handling procedures before booking.
For Doggy Deets users, Yappy Hour Dog Grooming has genuine strengths, particularly with groomer Victoria’s long-term client relationships and demonstrated skill with difficult, large-coated breeds, but the one serious complaint documented here, given the salon’s small review sample, warrants caution and further research before booking, especially for elderly, fragile, or high-risk dogs.
