On Edmonton Trail in Calgary, A Royal Touch Pooch Parlour presents a genuinely complex picture worth reporting with full honesty, since the available reviews span from extremely loyal, long-term praise to serious, specific complaints about a recent decline in quality. On the strongly positive side, multiple reviewers describe consistently excellent results across regular visits: one client describes their dog Gigi’s haircuts turning out amazing every time, with genuine attention to detail and care, while another reviewer specifically praises the salon’s professionalism and thoroughness across visits for both a toy poodle and a yorkie, two very different coat types requiring different technical approaches.
At the same time, at least one detailed and serious review raises real concerns about a recent decline in quality tied to a change in ownership or management. That reviewer, describing nearly fifteen years as a loyal client, states plainly that they will no longer be returning, attributing what they describe as a significant downturn in quality specifically to the departure of a previous owner named Janette, and noting that only one groomer, Sarah, remains reliably good under current management, though the reviewer adds that even Sarah’s future at the salon seems uncertain. This kind of specific, detailed, long-tenure complaint carries particular weight given the reviewer’s extensive prior history with the business, suggesting a genuine, documented change in standards rather than a one-off bad experience from an unfamiliar client.
A separate review describes a sharply negative phone interaction, with the caller expressing genuine shock at rude, impatient, and unprofessional treatment over what they describe as a simple question, a specific customer-service complaint distinct from the ownership-transition concerns raised elsewhere but reinforcing a pattern of inconsistency in how the business currently handles client interactions. Balancing this, at least one more recent review describes outstanding service from start to finish, with clear expectations set and fully delivered on, suggesting current experiences may vary considerably depending on which staff member or day a client encounters.
Given this genuinely mixed and evolving picture, prospective clients, particularly long-considering returning past clients, may want to seek out the most recent available reviews specifically to understand current conditions under whatever ownership and staffing configuration is currently in place, rather than relying solely on the salon’s strong historical reputation.
For Doggy Deets users, A Royal Touch Pooch Parlour has a genuinely strong grooming track record but reviewers report real recent inconsistency following an ownership transition; checking recent reviews before booking is recommended given the range of experience described.
